BI CONSULTANT

Client is a highly valued, strategic partner of the world’s largest home improvement retailer. Our unique business platform perfectly aligns with Home Depot’s do-it-yourself, do-it-for-me and professional customer, and our best in class products and broad range of home installation services are offered through Home Depot’s massive retail network.

The greatest strength of  is our people, a team of remarkably talented, vibrant and competitive individuals. Quick to act and passionate to win, the  team continuously drives the company’s growth, which in turn continuously provides individual career growth. This formula for success is entrenched in our culture, where innovation is encouraged, talent and teamwork are celebrated and where results and success are rewarded.

We are experiencing exponential growth. Do you have a passion for delivering best in class customer service? We have a permanent full time opening for a bi-lingual (English and French) customer service oriented individual to join us as a Project Coordinator at our office in Richmond Hill, ON.

Reporting to the Operations Supervisor and working closely with all departments nation-wide, the successful candidate will be a key member in our mission to provide outstanding customer service. You will play an integral role in managing customer expectations throughout the installation process as well as coordinating with the installation crews.

Key Responsibilities:

• Deliver best in class service to our customers through prompt and friendly service during all stages of the installation project
• Communicate effectively and efficiently with customers, demonstrating care and urgency
• Take action and be resolution oriented to solve customer issues
• Process inbound customer contracts for completeness and accuracy
• Answer inbound customer, store, sales consultant, installer and order desk inquiries, responding with promptness, courtesy and professionalism
• Co-ordinate measures with installers
• Schedule installation date(s) with customers
• Assign work to installers including building installer work orders
• Build purchase orders for materials as required
• Assess job profitability and report any margin erosion
• Reconcile and approve invoices for payment to sales consultants, installers and vendors
• Review pipeline sales and meet cycle time expectations
• Manage customer service non-conformance and expedite resolutions
• Foster and develop collaborative relationships with team members, vendors and partners
• Other duties as assigned

Requirements:

• Minimum 5+ years of office administration or customer service experience is required
• Excellent verbal and written communication skills in both English and French
• A passion for delivering exceptional customer service
• Excellent listening skills and a caring attitude
• Ability to interface with all levels of management and with subcontractors
• Detail-oriented, well organized, and a proven ability to multi-task
• Ability to work both independently with minimal supervision and collaboratively in a team
• Technology savvy and a working knowledge of Microsoft Word and Excel
• Excellent written and verbal communication skills
• Knowledge of home exterior renovation (particularly the windows, doors, roofing, siding and gutters sector) would be an asset

We respect the dignity and worth of every individual in the workplace and value the importance of diversity, fairness, and trust. We offer a dynamic work environment and a competitive compensation package. Our goal is to attract, develop, and engage employees with exceptional ability and diverse backgrounds.

. At this time, we will only be considering applicants who are currently eligible to work in Canada.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. No phone calls or personnel agencies please

Job Type: Full-time

Required experience:

• Office Administration or Customer Service: 2 years

Required language:

• French